Southeast Communications Center (SECOMM) is the 911 center for Benton and Franklin Counties in Eastern Washington.  Additionally we provide dispatch service to all law enforcement, fire/EMS, and emergency response agencies within both counties along with Walla Walla Fire District #5 in Walla Walla County. 

SECOMM averages about 28,000 calls per month, including both emergency and non-emergency calls.

Public Records Request information can be found by clicking here.

WHEN DO YOU CALL 9-1-1?

  • When there is a medical emergency, fire, or immediate threat to a person or property.  For Non-Emergency Situations, please call 509-628-0333.
  • Do NOT call 9-1-1 for information.  You can get information on social services in our area by calling 2-1-1.
  • Do NOT call 9-1-1 to report power outages.  Visit our Resources page for Utility contact information.

*NEW* TEXT TO 9-1-1.  WHEN AND WHY?

  • Additional method of communication for the deaf, hard of hearing, or speech impaired persons. 
  • When you need to reach 9-1-1 but are concerned about alerting others that 911 is being contacted, such as in a home invasion, when near an abusive partner, or if the caller is in a location where cell phone coverage is unreliable.
  • When you need to text 9-1-1, enter the location and type of emergency.  Keep the text messages brief and refrain from using emojis, slang or special characters.  Stay with your phone to follow instructions from dispatchers.

YOU CALLED 9-1-1 BY MISTAKE. IT HAPPENS. SO WHAT DO YOU DO?

  • DON'T HANG UP!  When the 9-1-1 call taker answers the phone, simply tell him or her that you called by mistake. If you just hang up, the call taker does not know if an emergency actually exists at the location from which the call originated. With Enhanced 9-1-1, in most cases, the call taker will see the caller's name, phone number, and address. They will call you back to ensure you are safe or may even send a police officer to the address to be sure there is not a problem.

9-1-1 AND YOUR CELL PHONE - WHAT'S YOUR LOCATION?

  • When calling 9-1-1 from your cell phone, know your location! Your location does not automatically appear when calling 9-1-1 with a cell phone. 9-1-1 needs to know where the emergency is before help can be sent. Know your exact location, including cross streets, mileposts or landmarks. Give the dispatcher your cell phone number, including area code.

If your 9-1-1 call is disconnected, call again.